SHIPPING & RETURNS

Shipping Policy

For all retail purchases made on our website; shipping is initiated on the same day of purchase and a tracking number will be sent to our customers via email or text (depending on what is provided). Generally it takes 3 to 5 business days (Express Shipping) or  7 to 15 days (Free Standard Shipping) depending on the what type of shipment is selected. For any questions about shipment and tracking; please connect with us here.

Return & Exchange Policy

We do honor a 30 day return and exchange policy period for all our retail purchases and  customers and if the product is returned we issue a full refund by the original method of payment. 

For all returns and exchange please use the platform below to submit your request and we will contact you within 24 - 48 hours about your request.

Contact

Customer Service:

+1-(806) 252-8478 (USA)

+86-18569350516 (China)

+86-13061406863 (China)

support@jeanzer.net

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