We do honor a 30 day return and exchange policy for all our retails customers and if the product is returned we issue a full refund by the original method of payment.
For all returns and exchange please use the platform below to submit your request and we will contact you within 24 - 48 hours about your request.
We do honor a 30 day return and exchange policy for all our retails customers and if the product is returned we issue a full refund by the original method of payment.
For all returns and exchange please use the platform below to submit your request and we will contact you within 24 - 48 hours about your request.
STORE POLICY
Customer Care
We take pride in providing top notch customer care to all our users; be it wholesale or retail affiliated consumers. We have customer support reps in both China and the USA.
​
Contacts:
China Customer Rep: +86 18569350516
+86 13061406863
​
USA Customer Rep: +1 806 252 8478
​
Please feel free to contact any of the contacts listed above for any information regarding a purchase or product inquiries.
​
Lead Sales Manager-
Guo Su Lan
​
Privacy & Safety
Security as we know is extremely important when it comes to online shopping and the internet as a whole.
We here at Jeanzer take this very serious and as such implemented certain measures and protocols to ensure users data are safe and encrypted.
Our website is fully SSL secured and we are a big believer that one of the most important components of online business is creating a trusted environment where potential customers feel confident in making purchases.
SSL certificates create a foundation of trust by establishing a secure connection, to ensure visitors their connection is secure, browsers provide visual cues, such as a lock icon or a green bar.
​
IT Manager-
Isaac Inkabi
​
Wholesale Inquiries
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments (Please Connect with us for Details)